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                      2024-04期

                      基于FBM模型及AHP法的老年人自助售票機界面優化設計

                      單位:青島大學機電...     作者:薛佳慧,趙博     來源:工業設計雜志     時間:2024-04-22

                      摘 要:為了更好地滿足老年人對自助售票機的使用需求,提高他們在使用過程中的舒適度及滿意度,增強老年人使用過程中的流暢度。文章基于FBM模型及AHP法對老年人自助售票機界面進行優化設計研究。文章首先通過實地觀察、問卷調研、用戶訪談、用戶畫像、用戶旅程圖等方式分析用戶的行為與需求;其次結合FBM理論從動機、能力、觸發機制三方面提出設計思路;最后,結合層次分析法得出在設計過程中需要考慮的因素,找到最優的解決方案。通過文章的研究,以期找到能夠滿足老年用戶需求的設計方案,為自助售票機界面設計提供一定的借鑒。

                      關鍵詞:工業設計;FBM模型;老年人;自助售票機;界面設計

                      中圖分類號:TP391.41 文獻標識碼:A 文章編號:1672-7053(2024)04-0082-05


                      Abstract:In order to better meet the needs of the elderly for the use of self-service ticket machines, improve their comfort and satisfaction in the use process, and enhance the fluency of the elderly in the use process. Therefore, based on the FBM model, the optimal design of the self-service ticket machine interface for the elderly was proposed. This paper first proposed the design ideas from three aspects: motivation, ability and trigger mechanism through field bservation, questionnaire survey, user interview, user portrait and user journey map, combined with FBM theory. Secondly, combine the analytic hierarchy process to find the factors that need to be considered in the design process to find the best solution. Through the research of this paper, we hope to find a design scheme that can meet the needs of elderly users, and provide some reference for the interface design of self-service ticket machines.

                      Key Words:Industrial Design; FBM Model; The Eldly; Self-Service Ticket Machine; Interface Design



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